These Terms & Conditions set out the full agreement between you and aace67 when you open an account, access the lobby or carry out any transaction on this site. Read every section carefully, because your continued use of this platform means you accept these terms as they stand — and access itself depends on your local law and the eligible regions we serve.
Account holder obligations
Transaction rules via Nagad, Upay, Bank Transfer
Scope of site content
Third-party service limits
POLICY POSTURE STATEMENT
How These Terms Govern Your Use of aace67
These Terms & Conditions form a binding agreement the moment you complete account registration and access any part of the platform, including the game lobby, wallet section or support channels. They apply equally whether you reach the site from a mobile browser or a desktop connection. We reserve the right to update these terms when operational or regulatory circumstances require it. When we do, we will reflect the revised version on this page with a notice in your account area — your continued use after that point constitutes acceptance. The terms cover everything from how your account is created and maintained, to how deposits and withdrawals are processed through Nagad, Upay or Bank Transfer, to what content we publish and how it is governed. Where a particular service — such as a payment rail or a game category — has its own supplementary conditions, those sit alongside these terms and are linked from the relevant section of your account. Any conflict between supplementary conditions and these Terms & Conditions will be resolved in favour of the supplementary document for that specific service only. All other matters default to this document. Eligibility to access this platform depends on the laws applicable in your region; we do not make representations about legality in any jurisdiction we have not confirmed.
Nagad wallet transactions
Upay account transfers
Bank Transfer processing rules
Mobile access conditions
Account wallet obligations
WHAT FALLS INSIDE
Where These Terms Apply and What They Cover
Understanding the boundary of these Terms & Conditions helps you know exactly what sits inside our agreement and what falls outside it. The four areas below define that scope clearly so you can refer back when a question arises.
Account Access
These terms govern how you open, verify and operate your aace67 account. Login credentials, identity verification steps and session management all fall within this scope. Actions taken under your account are your responsibility under these terms.
Transactions
Every deposit and withdrawal processed through Nagad, Upay or Bank Transfer falls inside these terms. The transaction limits, verification requirements and processing routes shown in your account wallet are part of this agreement and must be followed as stated.
Site Content
The game lobby, promotional notices, editorial pages and support documentation we publish on aace67 are all covered by these terms. Content is made available for your personal use only and may not be copied, redistributed or used commercially.
Third-Party Services
Game content delivered by studios available in the lobby, and any external payment processor facilitating your Nagad, Upay or Bank Transfer, operates under that third party's own terms. We are not party to those agreements; this document does not extend to them.
ACTIONS YOU CAN TAKE
Practical Steps Available to You Under This Policy
These Terms & Conditions are not a one-way obligation. You have specific actions available to you whenever you need to review your records, correct account data or raise a concern. Your signed-in account area displays the transaction history associated with your wallet — including Nagad, Upay and Bank Transfer activity — and you can access that log at any time from the account menu. If any detail held against your account is incorrect, you can submit a correction request directly through the support channel listed on the contact page. We aim to acknowledge correction requests promptly and process them according to the verification steps shown in the account settings section. If you believe these terms have been applied incorrectly in your case, you can raise a formal query with our support team, who will escalate it for review. Account closure is also an option available to you: the process and any conditions attached to closing a wallet holding a balance are set out in the account settings page under the closure section.
Review Your Records
Open the transaction history in your signed-in account to see every deposit and withdrawal associated with your Nagad, Upay or Bank Transfer wallet. The log is filterable by date and method.
Correct Account Details
If your name, contact information or verification documents are recorded incorrectly, submit a correction request through the support channel. Follow the verification instructions shown in the account settings to complete the update.
Raise a Policy Question
Send your query to the support team via the contact route published on this site. For formal policy disputes, flag it as a terms query so it is routed to the right review team rather than general account support.
Request Account Closure
The account closure option sits inside your account settings. Read the conditions shown there before submitting — particularly the steps that apply if your wallet holds a pending balance at the time of the request.
REACH OUR POLICY TEAM
Contact Routes for Terms & Conditions Queries
If these Terms & Conditions raise a question you cannot resolve by reading this page, the routes below connect you to the right part of our support team. Use the channel that suits your situation and include your account reference so we can locate your record without delay.
Live Chat
The live chat widget is accessible from your signed-in account area. Use it to ask about specific clauses, transaction disputes or account-scope questions covered by these terms.
Email Support
Send a written query to the email address published on the Contact page. Email is the recommended route for formal terms disputes or correction requests that require a documented response.
Account Help Centre
The Help Centre linked from your account menu contains published answers to common terms questions, including wallet rules for Nagad, Upay and Bank Transfer and the account verification process.
HOW WE MANAGE THIS
Data Handling, Cookies and Account Security Under These Terms
These Terms & Conditions sit alongside our Privacy Policy to explain how account data, cookies and security measures operate on this platform. Both documents should be read together for a complete picture of your obligations and ours.
Data Handling
Information you provide — including identity documents submitted for wallet verification via Nagad, Upay or Bank Transfer — is held only for the purposes described in these terms and our Privacy Policy. We do not share it with third parties outside the scope of delivering your account services.
Cookies and Session Data
We use cookies to maintain your session on aace67, remember your login state and collect aggregate site usage data. The cookies notice shown on your first visit sets out the categories in use. Accepting the notice is a condition of continuing to access the site.
Account Security
You are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact support immediately using the live chat route. We cannot reverse transactions completed under a session authenticated with your credentials before you reported the issue.
Requesting Policy Changes
If you wish to request an amendment to how your account data is handled, or to object to a specific clause as it applies to your account, submit a written request via the email route on the Contact page. We will review it against the current terms and respond with our position.
TERMS QUESTIONS ANSWERED
Frequently Asked Questions About These Terms
The questions below cover what members ask us most about these Terms & Conditions — from how to read the policy to what happens when terms are updated. If your question is not here, use the support contact routes listed above.
When do these Terms & Conditions apply to me?
They apply from the moment you complete account registration on aace67. Any action you take on the site — accessing the lobby, making a deposit via Nagad or Upay, or contacting support — is covered by the terms as published at that time. Access also depends on your local law and eligible region.
How will I know if these terms have changed?
We post an update notice in your signed-in account area whenever these Terms & Conditions are revised. The updated version replaces the previous one on this page. Continuing to use your account after that notice has been posted means you accept the revised terms.
Do the terms cover my Nagad and Upay transactions?
Yes. Every deposit and withdrawal processed through Nagad, Upay or Bank Transfer falls inside these terms. The specific limits and verification steps for each method are shown in your account wallet section. Those figures are part of the agreement and take effect when you initiate a transaction.
What happens if I disagree with how a term has been applied?
Raise a formal query with our support team via the email route on the Contact page. Mark it clearly as a terms dispute so it is sent to the review team rather than general account support. We will respond with a documented explanation of how the term was applied in your case.
Are there separate terms for the game lobby and casino content?
Game studios available in the lobby — including those whose content you access via the lobby menu — operate under their own end-user terms. These sit alongside the aace67 Terms & Conditions rather than replacing them. Where a conflict exists, the supplementary terms for that specific game service apply to that service only.
Can I request that my account data be corrected or removed?
Yes. Submit a correction or removal request through the email support route on the Contact page. Include your account reference and describe the specific data in question. We will follow the verification steps set out in account settings and respond with the outcome of the review.
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