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aace67 is clear about what data we collect, why we collect it, and how you can review or adjust it at any time through your account. Access to our platform depends on your local law and eligible regions — this policy applies wherever that access is permitted.
When you open an account with us, we collect certain information to make that account work — your name, contact details, and the payment method you choose to transact with, whether that is Nagad, Upay, or Bank Transfer. We collect this data because it is necessary to process account registrations, verify identity where required, handle transactions accurately, and respond to support requests you raise with us. We do not collect more than we need for these purposes. Data collected through your account activity — login records, session history, and wallet transaction references — is retained for as long as your account remains active and for a period thereafter as required by applicable rules. We do not sell your personal data to third parties. Where we share data with service processors who help us operate the platform — such as identity verification or payment processing services — those parties are required to handle your data in line with this policy. If you have questions about a specific data category, such as how a Nagad transfer reference is stored or how your Bank Transfer record is held, you can raise that directly through the support route shown in your account area. Your use of this platform and our handling of your data are both subject to the laws and regulations applicable in your eligible region.
This policy covers the specific areas of your account and your interactions with our platform. Understanding its scope helps you know exactly which activities and data types fall under our responsibilities — and which fall outside them.
Your login credentials, session data and account profile details are fully within this policy's scope. We manage and protect these records, and you can request a review of what we hold at any time through the account support route.
Payment records associated with Nagad, Upay and Bank Transfer deposits or withdrawals are covered here. We retain transaction references as part of your account history. The specific data fields stored depend on which payment method you use.
General browsing of our lobby — game pages, category filters, promotional notices — does not create a personal data record in the same way account actions do. Aggregate, anonymised usage data may be collected to improve how the site functions.
Links or embedded services from external providers fall outside this policy's coverage. If you follow a link away from our platform, the data practices of that third-party site apply instead. We do not control those practices and are not responsible for them.
Your account with us gives you concrete, actionable options when it comes to your personal data. You are not required to accept data practices passively — there are clear steps you can take. To review what information we hold against your account, open a support request and specify the data category you want checked. If you notice that account details such as your name, contact number or linked payment method are recorded incorrectly, you can update those fields directly in your account settings or ask support to correct them on your behalf. Where you want to question how a particular piece of data is being used — for example, how a Bank Transfer reference appears in your transaction history — raise it through the support channel and we will respond with a clear explanation. If you decide to close your account, you can submit that request to support, and we will handle your data in line with applicable retention rules after the account is deactivated. Every one of these actions is a right you hold — not a favour we grant.
Open a support request to ask what personal data is held on your account. Specify the category — login records, payment references or profile details — and we will provide a clear summary.
If your name, contact information or linked payment method shows an error, update it directly in your account settings. For fields you cannot edit yourself, contact support to have the correction made.
If you want to understand why a specific data point — such as a Nagad transaction reference — is stored or how it is used, raise the question with support. We will explain the purpose clearly and accurately.
Submit an account closure request through our support channel. After closure, we retain only the data required by applicable rules for the period those rules specify, then remove it.
If anything in this policy raises a question or you need to act on one of the rights described above, these are the published routes to reach us. We do not invent contact channels or response commitments — use only the routes that are live in your account area.
Open the live chat window from your account area to raise a privacy question or request a data review. This is the fastest route for account-specific queries.
Send a written privacy request to the support email address shown in your account. Use this route for formal requests, such as asking for a summary of your stored data or requesting account closure.
The help section inside your account lists step-by-step instructions for common privacy actions — updating contact details, reviewing transaction records and submitting formal data requests.
We apply consistent practices across data collection, storage, cookies and account security so that your information is handled with care at every stage of your account activity.
Account data — including payment references from Nagad, Upay and Bank Transfer — is stored only for as long as your account is active or as required by applicable rules. When retention periods end, we remove the data rather than archive it indefinitely.
We use cookies to keep your session active, remember account preferences and understand how the site is used at an aggregate level. You can adjust cookie behaviour through your browser settings; note that disabling some cookies may affect how account features function.
Your account login is protected by the authentication steps shown at sign-in. We do not share your credentials with third parties. If you suspect unauthorised access, change your password immediately and contact support through the live chat or email route.
If you want to request a change to how your data is handled — or ask us to stop processing a specific data type — submit the request through email support with your account details. We will review and respond in line with this policy.
These are the questions we hear most often about how we collect and handle your data. If your question is not answered here, use the live chat or email support route to get a direct answer from our team.
We collect the information you provide during account registration — name, contact details and your chosen payment method, such as Nagad or Bank Transfer. We also record login activity and transaction references as part of normal account operation. We collect only what is needed to run your account.
Payment references from Nagad, Upay and Bank Transfer are stored as part of your account transaction history. We keep these records for as long as your account is active and for any retention period required after closure. You can request a summary of these records through email support.
Yes. Open a support request — via live chat or the email address in your account — and specify that you want a review of your stored data. We will provide a summary of the categories we hold. This right applies regardless of which data category you want to check.
We do not sell your personal data. We share data only with service processors who help operate the platform, such as identity verification or payment processing providers, and only to the extent needed for those functions. These processors are required to follow practices consistent with this policy.
For fields you can edit yourself — such as contact information — go to your account settings and update directly. If a field is locked and shows an error, contact support through live chat or email, describe the correction needed and we will update it on your behalf after verifying your account.
After account closure, we retain only the data required by applicable rules for the period those rules specify. Once that period ends, the data is removed. Submit your closure request through email support with your account details and we will confirm the steps and timeline involved.